So-so Park Hyatt Seoul: Potential to be Better

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I stayed at the Park Hyatt when I was in Seoul for business a couple months back. The room was lovely and I was very pleased the first night in. The room was big and very comfortable, with good views overlooking the city.

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The bathroom was huge, with separate shower and toilet areas, plus a vanity area. I liked how the wardrobe opened on both sides: one side facing the bed and the other facing the vanity area.

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The shower area came complete with separate rainshower and deep bathtub. Plus, it all came with Aesop toiletries which I like but think are horribly overpriced. They made for a happy me since I essentially got a set of toiletries thrown in with the hotel stay.

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So the room was great, but the service left quite a bit to be desired. I had a sense that while everyone was trying desperately hard to do his or her job, there was invariably something lost in translation. This not just because of the language barrier, but also because the different departments of the hotel didn’t seem to communicate well with each other. Some of our luggage took ages to be sent to the rooms, even though specific instructions and descriptions were given to the hotel rep in charge of our rooms. One of them didn’t get sent to one of our higher-ups because he accepted an upgrade from the hotel and word hadn’t been sent to the bellhops. His luggage sat outside the old pre-assigned room for four hours even though he had been upgraded (by the hotel mind you) to another room. Subsequently, a box of chocolates and a bottle of wine were sent to his room, but bearing no sign saying that they were complimentary, both remained untouched.

If you’re on business and anticipate having to rush in and out of the hotel, the Park Hyatt Seoul probably isn’t your best bet. The lifts have the oddest configuration ever. There are 5 lifts in total, but only 3 serve the ground floor entrance. When entering for the first time, my party was taken up to the top floor where the lobby was. Here was where we realised that 2 more lifts served the room floors. In essence, the middle lift shaft served all floors from ground to rooms to lobby, while the pair on the right served only rooms to lobby, and the pair on the left served only ground to 2nd floor restaurant to lobby (and not the rooms). It was a bit mind-boggling and it took ages for us to wait for the one middle lift serving the 4th floor breakfast area and the rooms. Such a difficult system for busy people on work trips.

Other little annoyances? The lack of thought in housekeeping. The first night, I knocked over a bottle of water. Nothing was done to get rid of the huge wet patch on the rug. I’m guessing that by now the rug would have gone mouldy since no one bothered to replace it in my three nights there. (The damp grey spot was still there when I checked out.) Occasionally, housekeeping would stash the complimentary water in a drawer together with the mini-bar snacks. It didn’t help that the bottles weren’t labelled “Complimentary” and only had the hotel label on it. Not friendly. My room package included complimentary in-room internet access, but it didn’t come on automatically. We all had to select the “one day” option which would be charged to the account and then removed on checkout. It was ridiculous because almost all of us dialed 0 to check with the reception. What was worse was that we had to be vigilant on checkout to make sure that we were mistakenly charged for complimentary stuff (I had to get them to reverse one day’s internet fees. Ridiculous.) Last grouse? On the final night, the turn down people didn’t bring down the blinds properly. Somehow the automated function jammed and I had to climb up and pull the blind down myself. Such a simple thing as doing a last all round check that the room was OK wasn’t done.

There was also another major no-no that involved promises made but not met. Let’s just say that insufficient followup and service recovery came from this. They had lovely rooms and a lovely hotel, but as always: the devil is in the details.

Park Hyatt Seoul
Korea Seoul
995-14, Daechi3-Dong
02-2016-1234

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