Diving the Similans: The Villa After

Page copy protected against web site content infringement by Copyscape

After all that hard work diving, a couple of days at a nice villa was definitely in order. DC found the Vijitt Resort online based on its reputation. It didn’t hurt that the place appears in Francis Ford Coppola’s list of top resorts in the world. and what a beautiful place it was! The resort only has individual villas, there aren’t any rooms in a building. Each had a private entrance and a little garden filled with aromatics. I especially liked how they grew a lot of pandan outside our villa. When we emerged for breakfast in the morning, the fragrance was such an uplifting start to the walk to the restaurant. What was even better is that the resort recognises that the grounds are quite big, so there’s a buggy service that takes you wherever you like in the compound. It was great how cheery staff would come up on the buggy and ask if we needed a lift. Most times we waved them off so we could enjoy the walk and the view, but having one at beck and call and also for when the sun was beating down was just fantastic.

IMG_0362

There were excellent views from the villa. Here’s what we saw from the balcony and bath tub. It overlooks the southern shore of Phuket and what passes as its beach. It was incredibly lovely to see the old coconut trees towering majestically over the villas. The resort claims that they built the villas round the trees and not a single one was cut down to build the resort.

P1010314

I shall be coy about the room itself, go have a look at the resort website to have an idea of the layout. But what was really nice was the pseudo-outdoor shower. It’s actually sheltered so you’d still need to turn on the shower if it rains. The shower is built in a kind of lean-to bamboo shack with a window that opens out to the lovely view.

P1010350

It was really nice having a shower and enjoying the view at the same time. I liked how thoughtful they were in planning the villas. It’s really hard for someone to peek at you while in the shower, so no worries about privacy.

P1010356

After all that rave review, would I stay there again? Unfortunately, no. It’s mainly because they had a major mosquito problem. The resort is located in a rather swampy area and despite their efforts to fumigate and place mosquito coils (upon request) in the villa, there was no way of keeping them out. Didn’t we close the verandah door and windows? Yes. We had both airconditioning and fan on at full blast at night but still got bitten. Puzzled by the mystery, DC looked at the finishings carefully and realised that there was a large gap in the sliding verandah doors, so mosquitoes could get in anyway. I was kept up all night scratching, it was that bad.

The other problem with the Vijitt is that the maintenance isn’t that great. I think they chose cheap finishings and didn’t do it up properly. For instance, the metal hand grip of one of the sliding doors in the bathroom came off. We realised that even though there were holes for the screws, the panel was simply glued on. Nonetheless, that didn’t affect our stay at all, just that I wonder if the place has longevity. The resort is currently just over a year old and while definitely not run down, it looks like it could do with moreTLC. Please go if you’re immune to mosquitoes, and go soon!

So-so Park Hyatt Seoul: Potential to be Better

Page copy protected against web site content infringement by Copyscape

I stayed at the Park Hyatt when I was in Seoul for business a couple months back. The room was lovely and I was very pleased the first night in. The room was big and very comfortable, with good views overlooking the city.

DSCF7206

The bathroom was huge, with separate shower and toilet areas, plus a vanity area. I liked how the wardrobe opened on both sides: one side facing the bed and the other facing the vanity area.

DSCF7203

The shower area came complete with separate rainshower and deep bathtub. Plus, it all came with Aesop toiletries which I like but think are horribly overpriced. They made for a happy me since I essentially got a set of toiletries thrown in with the hotel stay.

DSCF7202

So the room was great, but the service left quite a bit to be desired. I had a sense that while everyone was trying desperately hard to do his or her job, there was invariably something lost in translation. This not just because of the language barrier, but also because the different departments of the hotel didn’t seem to communicate well with each other. Some of our luggage took ages to be sent to the rooms, even though specific instructions and descriptions were given to the hotel rep in charge of our rooms. One of them didn’t get sent to one of our higher-ups because he accepted an upgrade from the hotel and word hadn’t been sent to the bellhops. His luggage sat outside the old pre-assigned room for four hours even though he had been upgraded (by the hotel mind you) to another room. Subsequently, a box of chocolates and a bottle of wine were sent to his room, but bearing no sign saying that they were complimentary, both remained untouched.

If you’re on business and anticipate having to rush in and out of the hotel, the Park Hyatt Seoul probably isn’t your best bet. The lifts have the oddest configuration ever. There are 5 lifts in total, but only 3 serve the ground floor entrance. When entering for the first time, my party was taken up to the top floor where the lobby was. Here was where we realised that 2 more lifts served the room floors. In essence, the middle lift shaft served all floors from ground to rooms to lobby, while the pair on the right served only rooms to lobby, and the pair on the left served only ground to 2nd floor restaurant to lobby (and not the rooms). It was a bit mind-boggling and it took ages for us to wait for the one middle lift serving the 4th floor breakfast area and the rooms. Such a difficult system for busy people on work trips.

Other little annoyances? The lack of thought in housekeeping. The first night, I knocked over a bottle of water. Nothing was done to get rid of the huge wet patch on the rug. I’m guessing that by now the rug would have gone mouldy since no one bothered to replace it in my three nights there. (The damp grey spot was still there when I checked out.) Occasionally, housekeeping would stash the complimentary water in a drawer together with the mini-bar snacks. It didn’t help that the bottles weren’t labelled “Complimentary” and only had the hotel label on it. Not friendly. My room package included complimentary in-room internet access, but it didn’t come on automatically. We all had to select the “one day” option which would be charged to the account and then removed on checkout. It was ridiculous because almost all of us dialed 0 to check with the reception. What was worse was that we had to be vigilant on checkout to make sure that we were mistakenly charged for complimentary stuff (I had to get them to reverse one day’s internet fees. Ridiculous.) Last grouse? On the final night, the turn down people didn’t bring down the blinds properly. Somehow the automated function jammed and I had to climb up and pull the blind down myself. Such a simple thing as doing a last all round check that the room was OK wasn’t done.

There was also another major no-no that involved promises made but not met. Let’s just say that insufficient followup and service recovery came from this. They had lovely rooms and a lovely hotel, but as always: the devil is in the details.

Park Hyatt Seoul
Korea Seoul
995-14, Daechi3-Dong
02-2016-1234